Social Media and Summoning Emergency Services
Posted by Bradley W. Deacon
It has been reported recently that a student who died in a blaze which ripped through a Brazilian nightclub recently that killed in excess of 200 people posted a message on Facebook pleading for help. This would not be the first instance that someone has resorted to social media to call for help.
It is well known that it can take hours to write a good news article or blog post, 30 minutes to write a breaking news article, and even 5 minutes to write a couple lines to break the story, however, with status updates, it takes a matter of seconds, therefore social media and in particular Twitter can break a story in a matter of seconds. Ever wondered why the media follow you as soon as you follow them on Twitter? Generally you will find that in a small backroom within media HQ, a social media manager will be monitoring everyone’s tweets to try and capture that elusive scoop.
We can all remember when within minutes of US Airways flight 1549 ditching in New York’s Hudson river, cyberspace was buzzing with the news. Within seconds, Emails, Twitter messages, mobile phone photos and hazy videos about the crash flitted across cyberspace.
We really have entered a paradigm shift as identified by Rene Ritchie in his 2009 blog post, where he asked the question, “Have we entered a paradigm shift?” Ritchie stated, “…it happened with telegraph, with radio, with television, with satellite… is it happening again with the iPhone and Twitter?” (Ritchie 2009)
Several years since Ritchie’s observation I would say we have entered a paradigm shift and now we must ask, are we now in a mindset where we update statuses via Twitter, Facebook and other social media platforms before we make a conscious decision to call emergency services via 000 (Australia) 911 (USA) or 999 (UK)?
Posted on January 30, 2013, in Social Media Monitoring, Twitter Trolls, Uncategorized and tagged Business, Facebook, IPhone, Online Communities, Social Networking, social-media, Twitter, United States. Bookmark the permalink. 1 Comment.